How to Bulk Remove or Update CC Email Addresses in Your Cvent Address Book
Over time, a Cvent Address Book can get extremely messy. Attendees change jobs, executive assistants move on, and typos accumulate. If a previous assistant’s email is stuck in the “CC Email Address” field of a VIP’s contact record, that assistant will continue receiving confusing registration confirmations for events they have nothing to do with.
Because Cvent has a strict rule where it ignores blank cells during imports, you cannot just download a list, delete the CC emails, and re-upload it. Here is the exact workaround to bulk update or wipe those CC addresses out of your database.
1. Export the Targeted Contacts
Before you can clean the data, you need to pull it out of Cvent.
How to Set It Up:
From the top global navigation bar (outside of any specific event), click Contacts, then select Contacts from the dropdown menu.
Use the Advanced Search to filter down to the specific group of contacts you need to update.
Click the Actions dropdown menu on the right side above the data table and select Export.
When selecting your export fields, ensure that Email Address and CC Email Address are included. (You will use the primary Email Address as your unique identifier).
2. Clean the Data (The "Dummy Email" Workaround)
This is where Cvent differs from other database tools. If you upload a blank cell, Cvent will not overwrite the existing data; it will just skip it.
How to Set It Up:
Open your downloaded CSV file.
Locate the primary Email Address column. Do not alter or delete this column. This tells Cvent exactly which existing record to update.
Locate the CC Email Address column.
To update an email: Simply type the new assistant’s email over the old one.
To completely remove an email: You must replace the old email with a formatted “dummy” email address (e.g., none@youragency.com or blank@noemail.com). Because Cvent requires a valid email format in this field, this is the only way to effectively “overwrite” the old address via a bulk upload.
Save the file as a .CSV (Comma delimited).
3. Import and Map the Updates
Now that your master CSV is updated with the new addresses (or your dummy emails), you need to feed it back into Cvent.
How to Set It Up:
Go back to Contacts > Contacts.
Click the Import Contacts button.
Upload your newly saved CSV file.
Crucial Step: On the settings screen, ensure the action is set to Update existing contacts.
Under “Match existing contacts based on,” select Email Address.
On the Map Data screen, verify that the spreadsheet columns correctly map to the Cvent fields, then complete the import.
4. Verify the Data Wipe
Always spot-check your work to ensure the import was successful.
How to Set It Up:
Once Cvent says the import is complete, search for one of the contacts you just updated in the Address Book.
Open their profile and verify that the CC Email Address field is now completely blank (or successfully updated to the new address).
Agency Pro-Tip: If you use the dummy email workaround (none@youragency.com), make sure your agency’s IT department is aware so they don’t block or flag any automated Cvent emails that accidentally route to that dummy inbox!
Key Takeaways
Export from Global Contacts: Ensure you are in the global Contacts app, not inside a specific event, to update master records.
Blank cells don’t delete data: You cannot wipe a field in Cvent by importing a blank cell. You must overwrite it with new text or a dummy email address.
Match by Email Address: Use the primary Email Address as your unique identifier during the import to ensure Cvent attaches the new CC email to the correct person.
Select ‘Update’: Always ensure your import settings are explicitly set to “Update existing contacts” so you don’t accidentally create duplicate profiles.
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